Career Details
11-9179.02 - Spa Managers
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Key Facts

Tasks

Core
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- Plan or direct spa services and programs.
- Train staff in the use or sale of products, programs, or activities.
- Assess employee performance and suggest ways to improve work.
- Check spa equipment to ensure proper functioning.
- Coordinate facility schedules to maximize usage and efficiency.
- Develop staff service or retail goals and guide staff in goal achievement.
- Establish spa budgets and financial goals.
- Inventory products and order new supplies.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Recruit, interview, or hire employees.
- Respond to customer inquiries or complaints.
- Schedule staff or supervise scheduling.
- Verify staff credentials, such as educational and certification requirements.
- Develop or implement marketing strategies.
- Direct facility maintenance or repair.
- Maintain client databases.
- Participate in continuing education classes to maintain current knowledge of industry.
- Schedule guest appointments.
- Sell products, services, or memberships.
Knowledge

- 88%Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- 86%Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- 84%Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- 78%Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- 73%Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- 71%Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- 69%Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- 68%Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- 64%Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- 57%Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- 56%Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- 51%Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- 51%Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Tools

- Desktop computers
- Payment processing terminals
- Personal computers
- Tablet computers
- Electronic cash registers
- Laser facsimile machines
- Multi-line telephone systems
Technology

- Bizlink Salon Manager
- Booker Software SpaBooker
- ClienTrak!
- CRIMPERS Management Software CRIMPERS Salon Software
- CSI Software Spa Management
- DaySmart Software Salon Iris
- Elite Software Elite Salon & Spa Management
- Envision Salon
- Floydware Rosy
- Innovative Business Computer Solutions Spa/Salon Manager
- intelligenz Solutions intelliSpa
- Leprechaun Spa and Salon Software
- ManageMySpa
- MIKAL SMS
- Milano Spa
- Millennium SpaSalon
- MINDBODY
- Neill Technologies SpaBiz
- PAR Technology SpaSoft
- ProSolutions Software Transcend
- Rogers Software Development SuperSalon
- Shortcuts Software Shortcuts Spa
- SpaGuru
- Syntec Systems Insight
- Elite Software Elite Salon & Spa Payroll
- Microsoft OfficeHOT
- Oracle TaleoHOT
- FacebookHOT
- Microsoft ExcelHOT
- Microsoft PowerPointHOT
- Microsoft WordHOT
- YouTubeHOT
- Microsoft OutlookHOT
- TouchSuite Salon
- Web browser software
Certifications

Licensing

Related Programs

Clicking on the Degree programs in the list below will take you away from the Careers page.
The School of Accounting enjoys a national reputation for excellence in accounting education and is viewed as a prime recruiting school by accounting employers throughout the mid-Atlantic region. The school offers a Bachelor of Business Administration (B.B.A.) degree and a Master of Science in Accounting (M.S.A.). Most students choose to receive both degrees and thereby satisfy the 150 semester hours of education required in most states to be eligible to sit for the CPA exam.
Several features of the accounting program are distinctive:
- Outstanding employment opportunities.
- A post-graduation CPA exam review course offered on campus.
- Opportunities for internships.
The B.B.A. degree with a major in finance requires a minimum of 120 credit hours of undergraduate course work. Fifty percent of this work, or 60 credit hours, must be taken outside of the College of Business. In counting the 60 credit hours of non-business courses, students may include all hours taken in General Education, up to a total of nine hours in economics (ECON courses must be counted as economics), and three hours of COB 191. Business Analytics I. The remaining hours, to bring the total to 60, must be taken from any department outside the College of Business. Students should carefully select these non-business electives to help them gain additional knowledge and expertise for their careers and personal lives.
Students enrolled at James Madison University who wish to change their major to finance should go to the Student Center in MyMadison to submit a request. Students must be in good academic standing to change their major to finance and, if they have taken any FIN prefix courses at the time of the change request, must meet the prerequisites for the required courses in the finance major.
Students who plan to major in finance and earn a score on the Math Placement Exam sufficient for placement into MATH 235 are strongly encouraged to enroll in MATH 235.
Required major courses provide finance majors with a foundation in financial management, investments and institutions. Electives within the major permit students to obtain an additional emphasis and explore other areas within the field of finance.
The international business major is part of the nationally recognized JMU College of Business. Most business, government, and not-for-profit enterprises operate today in a global environment. Success is more certain for those who are aware of events and cultures outside of their own. The program's goal is to equip students with the ability to work comfortably in multiple areas of the global marketplace through interdisciplinary study. International business majors take specialized courses in all the business disciplines (e.g. international accounting, international marketing) as well as courses in a foreign language.
To ensure success, competency in a second language and thorough exposure to a chosen second culture are graduation requirements. In addition, study abroad or a one semester international internship is required and must be integrated into the student's schedule. The requirements of the major are designed to allow students to choose an optional concentration in finance or marketing, and some international business majors also declare a second major such as foreign language or another business area.
Management skills are broadly applicable and our graduates go on to a wide range of professions in both the public and private sector. The major is also designed to help those thinking of starting their own business or aiding a family business. Finally, many students find the broad business training of the management major a helpful foundation for future graduate study.
As part of the nationally recognized JMU College of Business, the marketing major prepares students to assume professional and leadership roles in the rapidly changing, technically-oriented and competitive world of marketing by helping students develop specialized skills in the management of customer relationships through the creation, communication and delivery of value to customers. The curriculum provides a solid foundation of the knowledge and skills needed to develop effective marketing efforts. The major offers a concentration in Professional Sales and an area of emphasis in Digital Marketing.
Students gain knowledge and experience through general education courses, the College of Business core curriculum, and the marketing major with various combinations of required and elective marketing courses. Marketing faculty and staff work with students in small classes and individually to help them build leadership and team skills. Strong connections are made between in-class study and the business world through experiential course projects, case studies, simulations, independent studies and internships.
Marketing majors conform to the general structure of the B.B.A. degree program. The B.B.A. degree in marketing requires a minimum of 120 credit hours of undergraduate course work.
As part of the nationally recognized JMU College of Business, the economics major fosters an understanding and appreciation of economic forms of explanation and their relationships to other social sciences. The major will provide students with an intellectual foundation for the appreciation and understanding of economic theory and policy that stresses the importance of imaginative thinking, free inquiry and the pursuit of life-long learning. In this way, the program prepares students with the economic literacy necessary to cope with the challenges inherent in a world of accelerating change.
Economics majors are generally educated students, who go on to develop their analytical, investigative and research skills. With this major, students will use their understanding of economics relationships and markets to work for manufacturing firms, financial services firms, consulting firms, the health care industries, government agencies and nonprofit organizations. Economists with strong statistical backgrounds conduct research, analyze data and develop forecasts. Students with a good background in this field are competitive in the job market.
The Hospitality Management major is designed to develop hospitality management leaders through sound theoretical coursework, innovative learning activities, mentoring opportunities, exposure to premier hospitality organizations and interactions with dynamic industry professionals. Major requirements are met through small classes, team learning experiences, and meaningful personal contacts with faculty and industry professionals. In the major, students will complete a supervisory internship prior to graduation.
The B.S. degree in Hospitality Management (HM) requires a minimum of 120 credit hours of undergraduate course work. All HM majors must complete the general business minor for hospitality management, HM core and HM required courses.
Purpose: This curriculum is designed for individuals who plan to transfer to a four-year college or university to complete a baccalaureate degree program in business administration with a major in accounting, business management, decision science and management, information systems, finance, marketing, etc.
A major in business offers students the opportunity to explore theories and concepts from accounting, business, and economics. Students study in an active learning environment and begin to understand and appreciate the complex nature of business organizations through applied economic theory. A major in business prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as business and law. The major in business requires a common core of courses plus one of three concentrations: Finance, Management, or Marketing. All courses in the core and in each concentration must be completed with a grade of C- or better.
A major in business offers students the opportunity to explore theories and concepts from accounting, business, and economics. Students study in an active learning environment and begin to understand and appreciate the complex nature of business organizations through applied economic theory. A major in business prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as business and law. The major in business requires a common core of courses plus one of three concentrations: Finance, Management, or Marketing. All courses in the core and in each concentration must be completed with a grade of C- or better.
The study of accounting at Randolph-Macon College provides students with the opportunity to become fluent in the language of business within the unique setting of a liberal arts education. Students study accounting in an active learning environment incorporating theories and concepts from the fields of accounting, business, and economics. They learn to understand and appreciate the complex nature of business organizations. A major in accounting prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as accounting, business, taxation, and law. All courses in the major and minor must be completed with a grade of C- or better.
A major in business offers students the opportunity to explore theories and concepts from accounting, business, and economics. Students study in an active learning environment and begin to understand and appreciate the complex nature of business organizations through applied economic theory. A major in business prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as business and law. The major in business requires a common core of courses plus one of three concentrations: Finance, Management, or Marketing. All courses in the core and in each concentration must be completed with a grade of C- or better.
Students with a baccalaureate degree who wish to pursue the Certified Public Accountant (CPA) examination may use specific course work toward fulfillment of accounting educational requirements. Some course work also meets federal government guidelines for those interested in qualifying for positions or promotions in the federal government. Students should consult an accounting instructor to determine the courses that meet the educational requirements.
The Associate of Applied Science (A.A.S.) degree provides students with a strong foundation in accounting and business, along with general education requirements, enabling students to seek entry-level employment in accounting. In addition, the course work prepares students for certification exams.
The certificate programs provide course work that gives students the skills to sit for one or more certification exams administered by the Accreditation Council for Accountancy and Taxation (ACAT).
Students completing the A.A.S. in Management have opportunities to transfer to four-year universities to pursue B.S. degrees in Business Administration, Management, and related areas. See https://www.tcc.edu/programs/transfer/transfer-agreements/ for agreements.
Courses required for the Business Administration degree are available on all four campuses.
The Culinary Arts program is accredited by the American Culinary Federation Education Foundation (ACFEF) Accrediting Commission. Graduates of the ACFEF accredited postsecondary degree program are eligible to receive a Certified Culinarian®(CC®) designation.
Graduates may seek employment as front office managers, sales managers, and assistant hotel general managers, event meeting, conference and exhibition planners. Courses in supervisory management, convention and lodging management, accounting, communications, marketing, cost control, and food purchasing provide a comprehensive management background.
Graduates of the maritime logistics program may enter or continue employment in the field of logistics management in maritime or traditional business environments.