Career Details
11-9151.00 - Social and Community Service Managers
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Key Facts

Tasks

Core
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Research and analyze member or community needs to determine program directions and goals.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
- Recruit, interview, and hire or sign up volunteers and staff.
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Implement and evaluate staff, volunteer, or community training programs.
Supplemental
- Represent organizations in relations with governmental and media institutions.
- Plan and administer budgets for programs, equipment, and support services.
- Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
- Direct fundraising activities and the preparation of public relations materials.
Knowledge

- 92%Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- 87%Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- 86%Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- 81%Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- 78%Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- 75%Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- 74%Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- 69%Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- 69%Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- 68%Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
- 67%Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- 66%Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- 63%Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- 60%Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- 56%Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- 50%Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Tools

- Multi-line telephone systems
- Laptop computers
- Desktop computers
- Personal computers
- 10-key calculators
Technology

- Microsoft ProjectHOT
- Corel WordPerfect Office Suite
- Microsoft OfficeHOT
- Financial accounting software
- Microsoft DynamicsHOT
- Microsoft WordHOT
- Microsoft PowerPointHOT
- Presentation software
- Corel QuattroPro
- IBM Lotus 1-2-3
- Microsoft ExcelHOT
- Microsoft Publisher
- Blackbaud The Raiser's Edge
- Oracle Reports
- Client information databases
- FileMaker Pro
- Microsoft AccessHOT
- Microsoft Visual FoxPro
- Healthcare common procedure coding system HCPCSHOT
- PointClickCare HER
- Web browser software
- Microsoft OutlookHOT
Certifications

- Certified Playground Safety Inspector22377 Belmont Ridge road, Ashburn, VA 20148
- Certified Federal Contracts Manager8260 Greensboro Drive, Suite 200, McLean, Virginia 22102571-382-0082
- Certified Economic Developer734 15th Street NW, Suite 900, Washington, DC 20005
- Certified Professional Contracts Manager8260 Greensboro Drive, Suite 200, McLean, Virginia 22102571-382-0082
- Certified Composting Program - ManagerPO Box 7219, Silver Spring, MD 20907-7219
- Certified Association Executive1575 I Street, NW, Washington, DC 20005-11682026262803
- Certified Social Work Case Manager750 1st Street NE, Suite 700, Washington, DC 20002-4241202-480-8396
- Certified Clinical Supervisor6402 Arlington Blvd., Suite 1200, Falls Church, VA 22042-2356
- Certified Chamber Executive4875 Eisenhower Avenue, Suite 250, Alexandria, VA 22304
- Certified Performance Technologist1400 Spring Street, Suite 260, Silver Spring, Maryland USA 20910
- Certified Manager of Community AssociationsPO Box 25037, Alexandria, VA 22313
- Certified Club Manager1733 King Street Alexandria, VA 22314
- Certified Park and Recreation Professional22377 Belmont Ridge road, Ashburn, VA 20148
- Certified in Volunteer AdministrationP.O. Box 467, Midlothian, Virginia 23113
- Certified Credit Union Volunteer5710 Mineral Point Road, Madison, WI 53701-0333
Licensing

Related Programs

Clicking on the Degree programs in the list below will take you away from the Careers page.
Management skills are broadly applicable and our graduates go on to a wide range of professions in both the public and private sector. The major is also designed to help those thinking of starting their own business or aiding a family business. Finally, many students find the broad business training of the management major a helpful foundation for future graduate study.
The major in public administration provides students with a general foundation in the nature of public policy, the public workplace and its political, legal and managerial environments. This major prepares students for professional employment and leadership in government and nonprofit organizations. The program consists of a core of courses offering general knowledge essential for understanding and working in the public arena. This core provides students with an appreciation of the political culture and economic environment of public work, measurement techniques and a basic understanding of the policy process.
Students are offered a choice between two concentration options: public policy or public management.
In the public policy concentration students acquire knowledge of the nature, dynamics, implementation and substance of public policy and its analysis. Courses address:
- Policy processes.
- Techniques for analyzing policy options.
- The dynamics and substance of particular policy issues.
The public management concentration emphasizes management and management-related skills. Courses address:
- The legal environment of public work.
- Organization theories.
- Management theories and applications.
- Management best practices.
In addition, courses in both concentrations heighten students' critical, analytical and communication skills through case studies, exercises and the intensive writing requirement. The public policy concentration requires a senior seminar experience that seeks to bring policy theory and analytical skills to bear on a practical issue of public policy. Public management students must complete the dual capstone requirements of a public management seminar and an internship, requiring an integration of knowledge from both general studies and major studies by focusing students on specific cases and workplace applications.
Because the public administration major develops techniques and skills applicable to varied career paths in public service, students are encouraged to choose a complementary minor with a narrower, substantive focus. The minors recommended for students' consideration include criminal justice, environmental information systems, environmental management, environmental studies, family studies, gerontology, health information systems, nonprofit studies, political communication, substance abuse intervention, telecommunications, urban and regional studies, communication studies, conflict analysis and intervention, sociology, technical and scientific communication, economics, human resource development, computer science, public health and integrated science and technology.
Interested students may apply to participate in the Fifth Year Master of Public Administration degree program, which allows qualified students to earn an M.P.A. degree with one additional year of study. Students should apply for this program in their sophomore year. See the Graduate Catalog for more information.
The social work program prepares students to become social workers who are committed to strengthening community life for diverse individuals, families and organizations while promoting social justice through advocacy and action. The social work program equips graduates with the knowledge, values and skills needed for the development of professional ethics and competence. The program prepares graduates to work effectively in a broad spectrum of social service settings that address poverty, multiple forms of oppression, social injustice and other human rights violations. The program also prepares students for graduate study in social work.
In addition to lecture and class discussion, the social work program utilizes a variety of teaching strategies, including case-based and experiential approaches to enhance learning. Students are exposed to issues and organizations at local, state, and national levels through policy forums, conferences, interviews and service-learning. All majors use the interviewing labs for case simulations and interviewing to develop their practice skills. The department offers minors in family studies, gerontology and nonprofit Studies.
The curriculum is designed for persons who seek employment in the accounting field or for those presently in accounting who wish to increase their knowledge and update their skills. Job opportunities include accounting trainee, accounting technician, junior accountant, and accountant.
This degree is excellent for those interested in the organization and reporting of financial data. Upon completion of the program, students can take an additional three courses for the Accounting Career Studies Certificate, and then are eligible to proceed to the CPA exam, if other education requirements are satisfied. Contact the Virginia Board of Accountancy for all education requirements.
The curriculum is designed for individuals who seek employment in business management or for those presently in management who are seeking promotion. Job opportunities include administrative assistant, management trainee, department head, branch manager, office manager, manager of small business, and supervisor.
This curriculum is designed for individuals who plan to seek employment in contract management positions and for those presently in contract management positions who seek career advancement. The program is designed to create opportunities for positions in contract management for both government agencies and private industry. Instruction includes both the theoretical concepts and the practical applications needed for future success in the contract management field. This will provide a greater understanding of acquisition, life cycle management, and contracting processes. Job opportunities include project manager, procurement analyst, contract administrator, contract specialist, contract negotiator, contract price analyst, and contract termination specialist.
This program is designed for individuals who plan to transfer to a four-year institution to complete a bachelor of arts (B.A.).
This curriculum is designed for individuals who plan to transfer to a four-year college or university to complete a baccalaureate degree program in business administration with a major in accounting, business management, decision science and management, information systems, finance, marketing, etc.
This program is a flexible associate degree. For students who plan to transfer, the degree can parallel the first two years of a four-year bachelor of science program if they choose courses that match the transfer institution's requirements. For those students who do not plan to transfer, the degree allows them to structure a program to suit their needs using accumulated credits from a variety of formal and experiential sources.
This program is designed for individuals who plan to transfer to a four-year college or university to complete a bachelor of science in a program that requires a background in American Sign Language and the Deaf community. Graduates may use their skills to work in human service fields such as daycare settings and as teacher assistants. Graduates from the program can also transfer to 4-year institutions and major in a wide variety of fields, including ASL instruction, Deaf education, linguistics, Deaf studies (e.g. history, literature, research, etc.), speech-language pathology and audiology, human services, communication sciences and disorders, and social work.
This powerful, marketable credential is a point of entry into the paralegal profession or law school. Study with the nation's leading legal experts in the nation's capital at GW's Alexandria Education Center. The B.P.S. in Paralegal Studies is an ABA-approved, 60-credit bachelor's degree completion program.
If you are transferring courses from other than Northern Virginia Community College, please contact GWCPS Admission Specialist Thanh Tran at tntran2@gwu.edu .
Students with a baccalaureate degree who wish to pursue the Certified Public Accountant (CPA) examination may use specific course work toward fulfillment of accounting educational requirements. Some course work also meets federal government guidelines for those interested in qualifying for positions or promotions in the federal government. Students should consult an accounting instructor to determine the courses that meet the educational requirements.
The Associate of Applied Science (A.A.S.) degree provides students with a strong foundation in accounting and business, along with general education requirements, enabling students to seek entry-level employment in accounting. In addition, the course work prepares students for certification exams.
The certificate programs provide course work that gives students the skills to sit for one or more certification exams administered by the Accreditation Council for Accountancy and Taxation (ACAT).
Students completing the A.A.S. in Management have opportunities to transfer to four-year universities to pursue B.S. degrees in Business Administration, Management, and related areas. See https://www.tcc.edu/programs/transfer/transfer-agreements/ for agreements.
Graduates may seek employment as human services workers, case management aides, social work assistants, community support workers, mental health aides, community outreach workers, life skills counselors, or gerontology aides. These positions typically work under the direction of individuals in fields such as nursing, psychiatry, psychology, rehabilitative or physical therapy, and social work.
Graduates of the maritime logistics program may enter or continue employment in the field of logistics management in maritime or traditional business environments.
Students planning to pursue a B.S. in Business Administration from a four-year college/university are advised to pursue TCC's general A.S. degree in Business Administration (plan code 213).
Courses required for the Liberal Arts degree are available on all four campuses.
Courses required for the Business Administration degree are available on all four campuses.
Courses required for the General Studies degree are available on all four campuses.
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The management/international management concentration allows students to pursue an interest in the global nature of today's business world. A variety of opportunities for international study within and outside the university are available. Students in the management/international management concentration are encouraged to enrich their learning experience by pursuing a minor in international studies or foreign language, studying abroad or taking approved courses outside the School of Business.
The management/business administration concentration provides students with a broad-based study of management and other business disciplines. The course options in the curriculum give students flexibility in developing a program of study that can lead to a variety of entry-level positions in private and public organizations.
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