Career Details

43-9061.00 - Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Key Facts

Bright Outlook

Career Details

Green Job

Career Details

Current Employment

3,062,500

Estimate

Forecasted Employment

3,158,200

Estimate

Change in Employment

+95,800

Estimate

Change in Employment %

+3.1%

Estimate

Tasks

The tasks listed below can be performed to prepare you for a career in this field.

Core

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Answer telephones, direct calls, and take messages.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Compute, record, and proofread data and other information, such as records or reports.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Review files, records, and other documents to obtain information to respond to requests.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Complete work schedules, manage calendars, and arrange appointments.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Supplemental

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Complete and mail bills, contracts, policies, invoices, or checks.
Process and prepare documents, such as business or government forms and expense reports.
Monitor and direct the work of lower-level clerks.
Count, weigh, measure, or organize materials.
Train other staff members to perform work activities, such as using computer applications.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Make travel arrangements for office personnel.

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.

Clerical

English Language

Customer and Personal Service

Administration and Management

Computers and Electronics

Mathematics

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Tools

The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.

Calculating machines and accessories

Computer printers

Computers

Computer data input devices

Typing machines and accessories

Duplicating machines

Mail machines

Personal communication devices

Call management systems or accessories

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Technology

The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.

Content authoring and editing software

Content management software

Business function specific software

Data management and query software

Finance accounting and enterprise resource planning ERP software

Development software

Information exchange software

Industry specific software

Operating environment software

Network applications software

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Certifications

FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward

The certifications listed below are useful to pursue if you are interested in a career in this field.

Product/Equipment

Core

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Licensing

The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.

No specific licensing information is listed for this occupation in the area you have selected.

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Related Programs

Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.

INSTITUTION

PROGRAMS

Bridgewater College

Programs

Business Administration Major - BA

Bachelor of Arts

The George S. Aldhizer II Department of Economics and Business Administration offers two majors—economics and business administration—that prepare students to pursue managerial and other professional careers as well as graduate education. We build on the liberal arts foundation provided by the College’s general education program and give each student the knowledge, skills and experience to become a successful and ethical leader, capable of making valued contributions to his or her workplace, society and self. Through a combination of lectures, discussions, case analyses, team projects and presentations, and other in-class activities, courses are designed to integrate economic and business theory and practice; encourage independent and critical thinking using both qualitative and quantitative reasoning; and develop skills in decision making and implementation, teamwork and collaboration, and all forms of communication. Experiential learning opportunities abound through internships, study abroad programs and participation in student organizations, to supplement classroom learning. The economics major consists of 14 courses in economics and mathematics. Economics majors may choose among three tracks: business, government policy and preparation for graduate school via additional mathematics courses. Economics majors can also earn an emphasis in financial economics. The business administration major consists of 15 courses in business, economics and mathematics. To gain greater depth in a particular area of business, many students pursue one of the four concentrations we offer in the business administration major: accounting, finance, marketing and organization management. By taking additional courses, in one of these areas, students build specialization on the solid foundation provided by the business administration major. In addition to the previously mentioned majors, the department also offers minors in business administration, certified financial planning, and economics.

Eastern Shore Community College

Programs

Paul D. Camp Community College

Programs

Randolph-Macon College

Programs

Business - Finance (BA)

Bachelor of Arts

A major in business offers students the opportunity to explore theories and concepts from accounting, business, and economics. Students study in an active learning environment and begin to understand and appreciate the complex nature of business organizations through applied economic theory. A major in business prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as business and law. The major in business requires a common core of courses plus one of three concentrations: Finance, Management, or Marketing. All courses in the core and in each concentration must be completed with a grade of C- or better.

Business - Management (BA)

Bachelor of Arts

Business - Marketing (BA)

Bachelor of Arts

Southside Virginia Community College

Programs

Tidewater Community College

Programs

Wytheville Community College

Programs