Career Details
Career Details
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Career Details

41-4012.00 - Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products


Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.


Key Facts
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Bright Outlook
1
Career Details
Green Job
Career Details
Current Employment
1,453,100
Estimate
Forecasted Employment
1,546,500
Estimate
Change in Employment
+93,400
Estimate
Change in Employment %
+6.4%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Recommend products to customers, based on customers' needs and interests.
  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Provide customers with product samples and catalogs.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Prepare sales contracts and order forms.
Supplemental
  • Prepare drawings, estimates, and bids that meet specific customer needs.
  • Arrange and direct delivery and installation of products and equipment.
  • Obtain credit information about prospective customers.
  • Forward orders to manufacturers.
  • Check stock levels and reorder merchandise as necessary.
  • Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
  • Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
  • Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail clients.
  • Negotiate details of contracts and payments.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Sales and Marketing
  • 98%
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 Customer and Personal Service
  • 97%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 English Language
  • 87%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Mathematics
  • 79%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Transportation
  • 74%
    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
 Computers and Electronics
  • 63%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Administration and Management
  • 58%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Communications and Media
  • 55%
    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 Telecommunications
  • 53%
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 Psychology
  • 51%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Computers
  • Desktop computers
  • Laptop computers
  • Notebook computers
  • Personal computers
 Computer printers
  • Laser printers
 Projectors and supplies
  • Light-emitting diode LED projectors
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Content authoring and editing software
  • 3M Post-it App
  • Adobe Systems Adobe Creative CloudHOT
  • Adobe Systems Adobe Dreamweaver
  • Adobe Systems Adobe Flash
  • Adobe Systems Adobe IllustratorHOT
  • Adobe Systems Adobe InDesignHOT
  • Adobe Systems Adobe PhotoshopHOT
  • Apple Keynote
  • Computerized call calendars
  • Computerized time management systems
  • Contract Central
  • Evernote
  • FacebookHOT
  • Google DocsHOT
  • Google Slides
  • LinkedInHOT
  • Microsoft ExcelHOT
  • Microsoft OneNote
  • Microsoft PowerPointHOT
  • Microsoft Publisher
  • Microsoft VisioHOT
  • Microsoft WordHOT
  • Screencastify
  • SmugMug FlickrHOT
  • Social media sitesHOT
  • YouTubeHOT
 Data management and query software
  • ACT! Premium
  • Advantage Signature Marketing Group Web Master
  • Airtable
  • Aptean Onyx CRM
  • Ardexus Mode
  • Ardexus TASC
  • Blackboard software
  • Commence Application Suite
  • Contact management systems
  • Contract tracking software
  • Customer relationship management CRM software
  • Data entry softwareHOT
  • FileMaker Pro
  • Google AnalyticsHOT
  • HEAT Software GoldMine
  • HydraNet
  • IBM Cognos ImpromptuHOT
  • interlinkONE
  • LexisNexis
  • Maximizer Software Maximizer Enterprise
  • Microsoft AccessHOT
  • Microsoft Dynamics CRM
  • MicroStrategyHOT
  • NetSuite NetCRM
  • Novo Customer Tracking Software
  • Oracle Business Intelligence Enterprise EditionHOT
  • Oracle Eloqua
  • Oracle softwareHOT
  • Qlik Tech QlikViewHOT
  • Relational database management softwareHOT
  • Relavis CRM Portal
  • Root Systems SPS Process Management
  • Sage SalesLogix
  • Sales force automation software
  • Salesforce softwareHOT
  • SalesInSync
  • SamePage StudioCRM
  • Soffront CRM Portal
  • TableauHOT
  • Tigerpaw
  • vtiger CRM
  • YardiHOT
 Content management software
  • Adobe Systems Adobe AcrobatHOT
  • Dropbox
 Development software
  • Apache GroovyHOT
  • Eclipse IDEHOT
  • Extensible markup language XMLHOT
  • Hypertext markup language HTMLHOT
  • Microsoft Visual BasicHOT
 Operating environment software
  • Apple macOSHOT
  • Handheld computer device software
  • Microsoft WindowsHOT
  • UNIXHOT
 Industry specific software
  • Autodesk AutoCADHOT
  • Epic SystemsHOT
  • Healthcare common procedure coding system HCPCSHOT
  • IBM SPSS StatisticsHOT
  • Medical condition coding softwareHOT
  • SASHOT
 Information exchange software
  • Blink
  • Cisco Systems Webex
  • ESRI ArcGIS softwareHOT
  • FaceTime
  • Geographic information system GIS softwareHOT
  • Google Meet
  • GroupMe
  • IBM NotesHOT
  • LogMeIn GoToMeeting
  • LogMeIn GoToWebinar
  • Microsoft ExchangeHOT
  • Microsoft OutlookHOT
  • Mozilla Thunderbird
  • Zoom
 Finance accounting and enterprise resource planning ERP software
  • Delphi Technology
  • Enterprise resource planning ERP softwareHOT
  • Fund accounting software
  • Intuit QuickBooksHOT
  • Microsoft DynamicsHOT
  • Microsoft Dynamics GPHOT
  • NetSuite ERPHOT
  • Oracle E-Business Suite Financials
  • Oracle Fusion ApplicationsHOT
  • Oracle HyperionHOT
  • Oracle JD Edwards EnterpriseOneHOT
  • Oracle PeopleSoftHOT
  • Sage 50 Accounting
  • SAPHOT
  • SAP Business ObjectsHOT
  • SSA Global BPCSHOT
  • Tax software
 Network applications software
  • Eko
  • Internet browser software
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Oracle WebLogic ServerHOT
  • SeaMonkey
  • Skype
 Business function specific software
  • Google AdWordsHOT
  • Google Classroom
  • Google DriveHOT
  • HubSpot softwareHOT
  • Marketo Marketing AutomationHOT
  • MASterMind
  • Microsoft OfficeHOT
  • Microsoft ProjectHOT
  • Microsoft SharePointHOT
  • Microsoft Teams
  • Oracle Primavera Enterprise Project Portfolio ManagementHOT
  • Slack
 System management software
  • IBM Power Systems software
 Security and protection software
  • McAfee
  • SymantecHOT
  • Virtual private networking VPN softwareHOT
 Network management software
  • Voice over internet protocol VoiP system softwareHOT
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Specialty
 Advanced
 Product/Equipment
 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Bridgewater College
Marymount University
Randolph-Macon College