Career Details
				Career Details
			
            	                    
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		Career Details
41-1011.00 - First-Line Supervisors of Retail Sales Workers
41-1011.00 - First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Key Facts

Bright Outlook
                    
                    
                
                		1 
                	
                	
				Career Details
            Green Job
                    
                    
                Career Details
            Current Employment
                    
                    
                
                		1,537,800 
                	
                	
				Estimate
            Forecasted Employment
                    
                    
                
                		1,605,400 
                	
                	
				Estimate
            Change in Employment
                    
                    
                
                		+67,600 
                	
                	
				Estimate
            Change in Employment %
                    
                    
                
                		+4.4% 
                	
                	
				Estimate
            Tasks

Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Assign employees to specific duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Instruct staff on how to handle difficult and complicated sales.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Supplemental
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Establish credit policies and operating procedures.
- Plan budgets and authorize payments and merchandise returns.
		All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.	
Knowledge

Knowledge
The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
	
    	All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.    
Tools

Tools
		The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
	
		
	    	All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.    	
	Technology

Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
	
    
    	All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.    
Certifications

Certifications
					FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward 
  	
			The certifications listed below are useful to pursue if you are interested in a career in this field. 
						
    		All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.    	
	Licensing

Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
	
	No specific licensing information is listed for this occupation in the area you have selected.
    
    	All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.    
Related Programs

			Programs related to this career, offered by participating institution(s), are listed below. 
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