Career Details
Career Details
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Career Details

41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products


Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of postsecondary education.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
347,800
Estimate
Forecasted Employment
371,700
Estimate
Change in Employment
+23,800
Estimate
Change in Employment %
+6.9%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Quote prices, credit terms, or other bid specifications.
  • Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
  • Negotiate prices or terms of sales or service agreements.
  • Maintain customer records, using automated systems.
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
  • Prepare sales presentations or proposals to explain product specifications or applications.
  • Provide customers with ongoing technical support.
  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
  • Visit establishments to evaluate needs or to promote product or service sales.
  • Complete expense reports, sales reports, or other paperwork.
  • Compute customer's installation or production costs and estimate savings from new services, products, or equipment.
  • Stock or distribute resources, such as samples or promotional or educational materials.
  • Prepare and submit sales contracts for orders.
  • Contact new or existing customers to discuss how specific products or services can meet their needs.
  • Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations.
  • Verify that delivery schedules meet project deadlines.
  • Identify prospective customers, using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance.
  • Advise customers on product usage to improve production.
  • Study documentation or other information for new scientific or technical products.
  • Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, environmental regulations, or industry developments.
Supplemental
  • Provide feedback to product design teams so that products can be tailored to clients' needs.
  • Arrange for installation and testing of products or machinery.
  • Consult with engineers regarding technical problems with products.
  • Obtain building blueprints or specifications for use by engineering departments in bid preparations.
  • Visit establishments, such as pharmacies, to determine product sales.
  • Inform customers about issues related to responsible use and disposal of products, such as waste reduction or product or byproduct recycling or disposal.
  • Present information to customers about the energy efficiency or environmental impact of scientific or technical products.
  • Research and convey information to customers about tax benefits or government rebates associated with energy-efficient scientific or technical products, such as solar panels.
  • Sell technical and scientific products that are environmentally sound or designed for environmental remediation.
  • Sell service contracts for technical or scientific products.
  • Demonstrate the operation or use of technical or scientific products.
  • Initiate sales campaigns to meet sales and production expectations.
  • Verify accuracy of materials lists.
  • Verify customer credit ratings.
  • Appraise equipment to determine contract terms or trade-in values.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Customer and Personal Service
  • 88%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Sales and Marketing
  • 86%
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 English Language
  • 73%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Administration and Management
  • 63%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Mathematics
  • 63%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Production and Processing
  • 62%
    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 Computers and Electronics
  • 61%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Clerical
  • 57%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Engineering and Technology
  • 52%
    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
 Education and Training
  • 52%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Psychology
  • 51%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Computers
  • Laptop computers
  • Personal computers
  • Personal digital assistants PDA
  • Tablet computers
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Data management and query software
  • ActionWare
  • AdTrack Customer Acquisition Management CAM
  • AMG Teleran SalesInSync
  • Apache HadoopHOT
  • Cegedim Target Software Target SFA Pharmaceutical Suite
  • Data entry softwareHOT
  • FileMaker Pro
  • Google AnalyticsHOT
  • HEAT Software GoldMine
  • InsideSales.com
  • LexisNexis
  • Microsoft AccessHOT
  • MicroStrategyHOT
  • NetSuite NetCRM
  • Oracle DBMS
  • Sage ACT!
  • Salesforce softwareHOT
  • Salesforce.com Salesforce CRM
  • Sybase iAnywhere Pharma Anywhere
  • Sybase iAnywhere Sales Anywhere
  • Teradata DatabaseHOT
 Business function specific software
  • Google AdWordsHOT
  • HubSpot softwareHOT
  • Khameleon
  • Microsoft OfficeHOT
  • Microsoft ProjectHOT
  • Microsoft SharePointHOT
 Development software
  • IBM InfoSphere DataStage
  • RHOT
 Information exchange software
  • IBM NotesHOT
  • LogMeIn GoToMeeting
  • LogMeIn GoToWebinar
  • Microsoft ExchangeHOT
  • Microsoft OutlookHOT
 Industry specific software
  • IBM SPSS StatisticsHOT
  • SASHOT
  • StataCorp Stata
 Finance accounting and enterprise resource planning ERP software
  • Infor ERP SyteLineHOT
  • Intuit QuickBooksHOT
  • Microsoft DynamicsHOT
  • NetSuite ERPHOT
  • Oracle Fusion ApplicationsHOT
  • Oracle HyperionHOT
  • Oracle PeopleSoftHOT
  • SAPHOT
  • Tax software
 Content authoring and editing software
  • LinkedInHOT
  • Microsoft ExcelHOT
  • Microsoft PowerPointHOT
  • Microsoft Publisher
  • Microsoft WordHOT
  • Presentation software
  • Scheduling software
  • Spreadsheet software
  • Word processing software
  • YouTubeHOT
 Security and protection software
  • McAfee
  • SymantecHOT
  • Virtual private networking VPN softwareHOT
 Network management software
  • Voice over internet protocol VoiP system softwareHOT
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Specialty
 Advanced
 Unknown
  • IBM Certified Technical Sales Specialist - PowerLinux v1
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

 Product/Equipment
 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Bridgewater College
Randolph-Macon College