Career Details
Career Details
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Career Details

15-1232.00 - Computer User Support Specialists


Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
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Forecasted Employment
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Change in Employment
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Change in Employment %
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Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Supplemental
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Modify and customize commercial programs for internal needs.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
  • Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Computers and Electronics
  • 96%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Customer and Personal Service
  • 87%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 English Language
  • 78%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Telecommunications
  • 72%
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 Engineering and Technology
  • 61%
    Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
 Public Safety and Security
  • 61%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 Education and Training
  • 58%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Administration and Management
  • 55%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Tool kits
  • Computer tool kits
 Computers
  • Desktop computers
  • Mainframe computers
  • Notebook computers
 Media storage devices
  • Digital tapes
  • Redundant array of independent disks RAID systems
 Removable storage media
  • MS-DOS-bootable disks
 Personal communication devices
  • Multi-line telephone systems
 Cutting and crimping and punching tools
  • Punchdown tools
  • Wire crimpers
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Content authoring and editing software
  • 3M Post-it App
  • Adobe Systems Adobe Creative CloudHOT
  • Adobe Systems Adobe Distiller
  • Adobe Systems Adobe Dreamweaver
  • Adobe Systems Adobe Fireworks
  • Adobe Systems Adobe Flash
  • Adobe Systems Adobe IllustratorHOT
  • Adobe Systems Adobe InDesignHOT
  • Adobe Systems Adobe PhotoshopHOT
  • Apple Final Cut Pro
  • Calendar and scheduling software
  • FacebookHOT
  • Flipgrid
  • Google DocsHOT
  • Google Sites
  • Microsoft ExcelHOT
  • Microsoft OneNote
  • Microsoft PowerPointHOT
  • Microsoft Publisher
  • Microsoft VisioHOT
  • Microsoft WordHOT
  • Poll Everywhere
  • SmugMug FlickrHOT
  • Trimble SketchUp ProHOT
  • YouTubeHOT
 Network applications software
  • Active directory software
  • CrossTec NetOp Remote Control
  • DockerHOT
  • Domain name system DNS
  • GitHubHOT
  • Internet browser software
  • Network directory services software
  • Oracle WebLogic ServerHOT
  • ParentSquare
  • Red Hat WildFlyHOT
  • Remote control software
  • Skype
  • Spring BootHOT
  • Stac Software ReachOut
  • Symantec pcAnywhere
 Content management software
  • Adobe Systems Adobe AcrobatHOT
  • Apache Subversion SVNHOT
  • Atlassian JIRAHOT
  • Dropbox
  • GitHOT
 Development software
  • Adobe Systems Adobe ActionScript
  • Advanced business application programming ABAPHOT
  • AJAXHOT
  • Apache AntHOT
  • Apache GroovyHOT
  • Apache KafkaHOT
  • Apache Maven
  • Apache StrutsHOT
  • Apache TomcatHOT
  • Atlassian BambooHOT
  • Automated installation software
  • C
  • C#HOT
  • C++HOT
  • Cascading Style Sheets CSSHOT
  • Chef
  • Common business oriented language COBOLHOT
  • Configuration management software
  • Defect tracking software
  • Deployment software
  • DjangoHOT
  • DrupalHOT
  • Dynamic hypertext markup language DHTML
  • Eclipse IDEHOT
  • Enterprise JavaBeans
  • Ext JS
  • Extensible HyperText Markup Language XHTML
  • Extensible markup language XMLHOT
  • Google AngularJSHOT
  • Hewlett Packard LoadRunner
  • Hypertext markup language HTMLHOT
  • IBM InfoSphere DataStage
  • IBM WebSphereHOT
  • Integrated development environment IDE softwareHOT
  • JavaScriptHOT
  • JavaScript Object Notation JSONHOT
  • jQueryHOT
  • JUnitHOT
  • LAMP Stack
  • Microsoft .NET FrameworkHOT
  • Microsoft Active Server Pages ASPHOT
  • Microsoft ActiveX
  • Microsoft ASP.NETHOT
  • Microsoft ASP.NET Core MVCHOT
  • Microsoft AzureHOT
  • Microsoft PowerShellHOT
  • Microsoft SQL Server Integration Services SSISHOT
  • Microsoft Visual BasicHOT
  • Microsoft Visual Basic for Applications VBAHOT
  • Microsoft Visual Basic Scripting Edition VBScriptHOT
  • Microsoft Visual StudioHOT
  • National Instruments LabVIEWHOT
  • Node.jsHOT
  • Objective CHOT
  • Oracle Fusion MiddlewareHOT
  • Oracle JavaHOT
  • Oracle JavaServer Pages JSPHOT
  • Patch management software
  • Perforce Helix software
  • Personal computer diagnostic software
  • PHP: Hypertext PreprocessorHOT
  • Practical extraction and reporting language PerlHOT
  • PuppetHOT
  • PythonHOT
  • RubyHOT
  • Ruby on RailsHOT
  • Salesforce VisualforceHOT
  • Spring FrameworkHOT
  • SwiftHOT
  • Unified modeling language UMLHOT
  • VMWareHOT
 Data management and query software
  • Amazon RedshiftHOT
  • Amazon Web Services AWS softwareHOT
  • Apache CassandraHOT
  • Apache HadoopHOT
  • Apache HiveHOT
  • Apache HTTP ServerHOT
  • Apache PigHOT
  • Apache SolrHOT
  • Blackboard software
  • CA Erwin Data Modeler
  • Customer information control system CICS
  • Data entry softwareHOT
  • ElasticsearchHOT
  • FileMaker Pro
  • Hibernate ORM
  • IBM Cognos ImpromptuHOT
  • Information systems integration software
  • iPro
  • LexisNexis
  • Lucid IQ
  • Microsoft AccessHOT
  • Microsoft SQL ServerHOT
  • Microsoft SQL Server Reporting ServicesHOT
  • MicroStrategyHOT
  • MongoDBHOT
  • MySQLHOT
  • NoSQLHOT
  • Oracle Business Intelligence Enterprise EditionHOT
  • Oracle JDBCHOT
  • Oracle PL/SQLHOT
  • Oracle softwareHOT
  • PostgreSQLHOT
  • Qlik Tech QlikViewHOT
  • Relational database management softwareHOT
  • Salesforce softwareHOT
  • SAP Crystal ReportsHOT
  • Software asset management SAM software
  • Structured query language SQLHOT
  • TableauHOT
  • Teradata DatabaseHOT
  • Transact-SQLHOT
  • YardiHOT
 Business function specific software
  • Ansible softwareHOT
  • Call center software
  • ConfluenceHOT
  • Google Classroom
  • Google DriveHOT
  • Help desk software
  • Human resource management software HRMS
  • License management software
  • Marketo Marketing AutomationHOT
  • Microsoft OfficeHOT
  • Microsoft ProjectHOT
  • Microsoft SharePointHOT
  • Microsoft Teams
  • Oracle Primavera Enterprise Project Portfolio ManagementHOT
  • Oracle TaleoHOT
  • Slack
 Operating environment software
  • Apple macOSHOT
  • BashHOT
  • Cisco Systems IOS
  • Desktop partitioning software
  • Event log monitor software
  • Hewlett Packard HP-UX
  • Job control language JCL
  • KornShell
  • LinuxHOT
  • Microsoft WindowsHOT
  • Microsoft Windows Pre-installation Environment
  • Microsoft Windows ServerHOT
  • Operating system monitoring software
  • Oracle SolarisHOT
  • Red Hat Enterprise LinuxHOT
  • Remote install server software
  • Shell scriptHOT
  • Symantec Norton Utilities
  • Ubuntu
  • UNIXHOT
  • UNIX ShellHOT
 Industry specific software
  • Autodesk AutoCADHOT
  • Autodesk RevitHOT
  • Bentley MicroStationHOT
  • Dassault Systemes CATIAHOT
  • Dassault Systemes SOLIDWORKSHOT
  • Epic SystemsHOT
  • MEDITECH softwareHOT
  • SASHOT
  • StataCorp Stata
  • Supervisory control and data acquisition SCADA softwareHOT
  • The MathWorks MATLABHOT
 Information exchange software
  • Blink
  • Cisco Systems Webex
  • ESRI ArcGIS softwareHOT
  • Geographic information system GIS softwareHOT
  • Google Meet
  • IBM NotesHOT
  • LogMeIn GoToMeeting
  • LogMeIn GoToWebinar
  • Microsoft ExchangeHOT
  • Microsoft OutlookHOT
  • Zoom
 Networking software
  • CitrixHOT
  • IBM Domino
  • Mac HelpMate
  • Media storage management software
  • Migration software
 Network management software
  • Dartware InterMapper
  • Element management software
  • NagiosHOT
  • SolarWinds
  • Voice over internet protocol VoiP system softwareHOT
  • WiresharkHOT
 Finance accounting and enterprise resource planning ERP software
  • Delphi Technology
  • Enterprise resource planning ERP softwareHOT
  • Fund accounting software
  • Microsoft DynamicsHOT
  • Microsoft Dynamics GPHOT
  • NetSuite ERPHOT
  • Oracle E-Business Suite Financials
  • Oracle Fusion ApplicationsHOT
  • Oracle HyperionHOT
  • Oracle JD Edwards EnterpriseOneHOT
  • Oracle PeopleSoftHOT
  • Sage 50 Accounting
  • SAPHOT
  • SAP Business ObjectsHOT
  • Tax software
 Utility and device driver software
  • Disaster recovery software
  • Microsoft Volume Shadow Copy Service
  • Symantec LiveState
  • Veritas NetBackup
 Security and protection software
  • Encryption software
  • McAfee
  • Password management software
  • SymantecHOT
  • Virtual private networking VPN softwareHOT
  • Virus scanning software
 System management software
  • IBM Power Systems software
  • Splunk EnterpriseHOT
 Educational or reference software
  • Moodle
  • Nearpod
  • Schoology
  • Seesaw
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward
The certifications listed below are useful to pursue if you are interested in a career in this field.
No specific certifications are listed for this career
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Laurel Ridge Community College
Northern Virginia Community College
Paul D. Camp Community College
Randolph-Macon College
Southside Virginia Community College
Tidewater Community College
Virginia Peninsula Community College
Wytheville Community College