Career Details
Career Details

Career Details

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11-9071.00 - Gambling Managers


Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
3,800
Estimate
Forecasted Employment
3,800
Estimate
Change in Employment
0.0
Estimate
Change in Employment %
-0.6%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Resolve customer complaints regarding problems, such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Train new workers or evaluate their performance.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Explain and interpret house rules, such as game rules or betting limits.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
  • Interview and hire workers.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
  • Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
  • Track supplies of money to tables and perform any required paperwork.
  • Set and maintain a bank and table limit for each game.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Market or promote the casino to bring in business.
Supplemental
  • Monitor credit extended to players.
  • Record, collect, or pay off bets, issuing receipts as necessary.
  • Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
  • Notify board attendants of table vacancies so that waiting patrons can play.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Customer and Personal Service
  • 92%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Administration and Management
  • 81%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Mathematics
  • 77%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 English Language
  • 71%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Computers and Electronics
  • 71%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Clerical
  • 66%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Law and Government
  • 66%
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 Public Safety and Security
  • 64%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 Sales and Marketing
  • 64%
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 Economics and Accounting
  • 64%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Personnel and Human Resources
  • 63%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Education and Training
  • 63%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Psychology
  • 59%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 Production and Processing
  • 51%
    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Calculating machines and accessories
  • 10-key calculators
 Computers
  • Desktop computers
  • Laptop computers
  • Personal computers
 Personal communication devices
  • Multi-line telephone systems
  • Two way radios
 Surveillance and detection equipment
  • Security alarm systems
  • Video surveillance systems
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Data management and query software
  • Data entry softwareHOT
 Content authoring and editing software
  • Employee scheduling software
  • Microsoft ExcelHOT
  • Microsoft PowerPointHOT
  • Microsoft WordHOT
 Business function specific software
  • Human resources management system HRMS
  • Microsoft OfficeHOT
 Information exchange software
  • Microsoft OutlookHOT
 Network applications software
  • Web browser software
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Advanced
 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Bridgewater College
 Programs
Randolph-Macon College
 Programs