Career Details

41-1012.00 - First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Key Facts

Bright Outlook

Career Details

Green Job

Career Details

Current Employment

430,700

Estimate

Forecasted Employment

451,000

Estimate

Change in Employment

+20,300

Estimate

Change in Employment %

+4.7%

Estimate

Tasks

The tasks listed below can be performed to prepare you for a career in this field.

Core

Listen to and resolve customer complaints regarding services, products, or personnel.
Monitor sales staff performance to ensure that goals are met.
Hire, train, and evaluate personnel.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Provide staff with assistance in performing difficult or complicated duties.
Plan and prepare work schedules, and assign employees to specific duties.
Attend company meetings to exchange product information and coordinate work activities with other departments.
Keep records pertaining to purchases, sales, and requisitions.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

Supplemental

Prepare sales and inventory reports for management and budget departments.
Formulate pricing policies on merchandise according to profitability requirements.
Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
Analyze details of sales territories to assess their growth potential and to set quotas.
Visit retailers and sales representatives to promote products and gather information.
Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
Inventory stock and reorder when inventories drop to specified levels.
Examine products purchased for resale or received for storage to determine product condition.

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.

Customer and Personal Service

Administration and Management

English Language

Personnel and Human Resources

Economics and Accounting

Sales and Marketing

Mathematics

Education and Training

Computers and Electronics

Clerical

Communications and Media

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Tools

The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.

Computers

Duplicating machines

Personal communication devices

Calculating machines and accessories

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Technology

The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.

Finance accounting and enterprise resource planning ERP software

Information exchange software

Data management and query software

Development software

Content authoring and editing software

Business function specific software

Network applications software

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Certifications

FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward

The certifications listed below are useful to pursue if you are interested in a career in this field.

Advanced

Core

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Licensing

The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.

No specific licensing information is listed for this occupation in the area you have selected.

All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.

Related Programs

Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.

INSTITUTION

PROGRAMS

Bridgewater College

Programs

Business Administration Major - BA

Bachelor of Arts

The George S. Aldhizer II Department of Economics and Business Administration offers two majors, Economics and Business Administration, that prepare students to pursue managerial and other professional careers as well as graduate education. We build on the liberal arts foundation provided by the College's general education program and give each student the knowledge, skills and experience to become a successful and ethical leader, capable of making valued contributions to their workplace, society and self. Through a combination of lectures, discussions, case analyses, team projects and presentations, and other in-class activities, courses are designed to integrate economic and business theory and practice; encourage independent and critical thinking using both qualitative and quantitative reasoning; and develop skills in decision making and implementation, teamwork and collaboration, and all forms of communication. Experiential learning opportunities abound through internships, study abroad programs and participation in student organizations, to supplement classroom learning. The economics major consists of 14 courses in economics and mathematics. Economics majors may choose among three tracks: business, government policy and preparation for graduate school via additional mathematics courses. Economics majors can also earn an emphasis in financial economics. The business administration major consists of 15 courses in business, economics and mathematics. To gain greater depth in a particular area of business, many students pursue one of the four concentrations we offer in the business administration major: accounting, finance, marketing and organization management. By taking additional courses, in one of these areas, students build specialization on the solid foundation provided by the business administration major. In addition to the previously mentioned majors, the department also offers minors in business administration, certified financial planning, and economics.

Randolph-Macon College

Programs

Business - Finance (BA)

Bachelor of Arts

A major in business offers students the opportunity to explore theories and concepts from accounting, business, and economics. Students study in an active learning environment and begin to understand and appreciate the complex nature of business organizations through applied economic theory. A major in business prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as business and law. The major in business requires a common core of courses plus one of three concentrations: Finance, Management, or Marketing. All courses in the core and in each concentration must be completed with a grade of C- or better.

Business - Management (BA)

Bachelor of Arts

Business - Marketing (BA)

Bachelor of Arts