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39-1013.00 - First-Line Supervisors of Gambling Services Workers


Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
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Forecasted Employment
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Change in Employment
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Change in Employment %
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Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Respond to and resolve patrons' complaints.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Greet customers and ask about the quality of service they are receiving.
  • Perform paperwork required for monetary transactions.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Reset slot machines after payoffs.
  • Answer patrons' questions about gaming machine functions and payouts.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Establish and maintain banks and table limits for each game.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Clean and maintain slot machines and surrounding areas.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Generic
  • Interview and hire workers.
  • Train, supervise, schedule, and evaluate workers.
Supplemental
  • Record, issue receipts for, and pay off bets.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Establish policies on types of gambling offered, odds, or extension of credit.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Customer and Personal Service
  • 87%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Mathematics
  • 72%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 English Language
  • 70%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Administration and Management
  • 69%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Public Safety and Security
  • 58%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 Sales and Marketing
  • 57%
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 Computers and Electronics
  • 56%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Education and Training
  • 55%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Personnel and Human Resources
  • 55%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Clerical
  • 54%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Psychology
  • 52%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Calculating machines and accessories
  • 10-key calculators
  • Electronic cash registers
 Electrical measuring and testing equipment and accessories
  • Board testers
  • Digital multimeters
  • Digital oscilloscopes
 Duplicating machines
  • Copy machines
  • Laser facsimile machines
 Computers
  • Desktop computers
  • Laptop computers
  • Personal computers
 Personal communication devices
  • Mobile radios
  • Multi-line telephone systems
  • Two way radios
 Currency vending machines
  • Payment kiosks
 Wrenches and drivers
  • Phillips screwdrivers
 Surveillance and detection equipment
  • Security alarm systems
 Coin operated gambling machines
  • Slot machines
 Computer printers
  • Ticket printers
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Business function specific software
  • Corel WordPerfect
  • Microsoft OfficeHOT
  • Microsoft ProjectHOT
 Data management and query software
  • Data entry softwareHOT
  • Microsoft AccessHOT
 Content authoring and editing software
  • Microsoft ExcelHOT
  • Microsoft PowerPointHOT
  • Microsoft WordHOT
 Information exchange software
  • Microsoft OutlookHOT
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward
The certifications listed below are useful to pursue if you are interested in a career in this field.
No specific certifications are listed for this career
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Bridgewater College
 Programs
Randolph-Macon College
 Programs