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Career Details

11-9171.00 - Funeral Home Managers


Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
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Forecasted Employment
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Change in Employment
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Change in Employment %
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Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Attend or make presentations at community events to promote funeral home services or build community relationships.
  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
  • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  • Negotiate contracts for prearranged funeral services.
  • Offer counsel and comfort to families and friends of the deceased.
  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
  • Schedule funerals, burials, or cremations.
  • Sell funeral services, products, or merchandise to clients.
  • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
  • Set prices or credit terms for funeral products or services.
  • Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
  • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  • Explain goals, policies, or procedures to staff members.
  • Identify skill development needs for funeral home staff.
  • Schedule work hours for funeral home or contract employees.
Supplemental
  • Conduct market research and analyze industry trends.
  • Interview and hire new employees.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Customer and Personal Service
  • 95%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Administration and Management
  • 81%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 English Language
  • 79%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Clerical
  • 71%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Computers and Electronics
  • 70%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Psychology
  • 67%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 Education and Training
  • 65%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Personnel and Human Resources
  • 63%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Economics and Accounting
  • 61%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Philosophy and Theology
  • 60%
    Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
 Law and Government
  • 59%
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 Sales and Marketing
  • 58%
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 Public Safety and Security
  • 56%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 Sociology and Anthropology
  • 56%
    Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
 Chemistry
  • 56%
    Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
 Therapy and Counseling
  • 55%
    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
 Mathematics
  • 55%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Medicine and Dentistry
  • 51%
    Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Embalming equipment and supplies
  • Arterial tubes
  • Jugular drain tubes
  • Needle injector guns
  • Sink covers
 Autopsy furniture
  • Body bridges
  • Embalming tables
  • Mortuary dressing tables
  • Mortuary operating tables
 Cadaver transport and storage equipment and supplies
  • Casket carriages
  • Casket lowering devices
  • Cremation stands
  • Funeral church trucks
  • Mausoleum lifts
  • Mortuary cots
  • Mortuary lift systems
  • Pallbearer casket carriages
  • Vault lowering devices
 Pumps
  • Centrifugal force pumps
  • Embalming machines
 Absorbents
  • Chemical pillows
 Earth moving machinery
  • Compaction tampers
 Suture and related products
  • Curved suture needles
 Mortuary equipment and supplies
  • Electric mortuary aspirators
  • Hydro-electric aspirators
  • Mouth formers
 Autopsy equipment and supplies
  • Head blocks
  • Viscera bags
 Passenger motor vehicles
  • Hearses
  • Mortuary vans
  • Passenger vehicles
 Syringes and accessories
  • Hypodermic syringes
 Ventilation
  • Local exhaust ventilation LEV systems
 Aerial lifts
  • Monument lifts
 Miscellaneous fasteners
  • Mortuary bier pins
 Conveyors and accessories
  • Mortuary roller systems
 Safety apparel
  • Nitrile gloves
  • Personal protective equipment
  • Protective latex gloves
 Labeling machines
  • Numbering machines
 Computers
  • Personal computers
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Content authoring and editing software
  • CodeJam MemoriesOnTV
  • funeralOne Life Tributes
  • Microsoft ExcelHOT
  • Microsoft PowerPointHOT
  • Microsoft WordHOT
 Data management and query software
  • CSR Consultants Cemetery Management SC
  • FPA Software MACCS
  • HMIS Advantage
  • Mortware Professional
  • Twin Tiers Technologies CIMS
  • Twin Tiers Technologies MIMS
 Information exchange software
  • Email software
  • Microsoft OutlookHOT
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
FastForward at Virginia's Community Colleges is a short-term training program for high-demand industries, like healthcare, information technology, and skilled trades and infrastructure, helping Virginians get the jobs and salaries they need. Our goal is to get you trained, help you earn your certification, and get you into a career that can support you and your family. Explore the latest training program offerings by visiting FastForward
The certifications listed below are useful to pursue if you are interested in a career in this field.
No specific certifications are listed for this career
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Blue Ridge Community College
Brightpoint Community College
Tidewater Community College