Career Details
11-1021.00 - General and Operations Managers
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
Key Facts

Tasks

Core
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Perform personnel functions, such as selection, training, or evaluation.
- Plan or direct activities, such as sales promotions, that require coordination with other department managers.
Supplemental
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Direct non-merchandising departments of businesses, such as advertising or purchasing.
- Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
- Plan store layouts or design displays.
- Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
- Set prices or credit terms for goods or services, based on forecasts of customer demand.
- Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
Knowledge

- 87%Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- 79%Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- 75%Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- 74%Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- 71%Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- 70%Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- 69%Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- 69%Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- 68%Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- 67%Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- 62%Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- 59%Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- 59%Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- 54%Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- 54%Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- 52%Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- 50%Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- 50%Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Tools

- 10-key calculators
- Cell phones
- Computer scanners
- Credit card processing machines
- Magnetic card readers
- Desktop computers
- Laptop computers
- Personal computers
- Personal digital assistants PDA
- Point of sale POS systems
- Digital cameras
- Handtrucks
- Humidity test chambers
- Photocopying equipment
- Profilometers
- Spectrometers
- Surveillance cameras
- Vacuum test chambers
Technology

- ActionWare
- Airtable
- Amazon Web Services AWS softwareHOT
- AMG Teleran SalesInSync
- Apache HadoopHOT
- Avidian Technologies Prophet
- Blackbaud The Raiser's Edge
- Blackboard software
- CA Erwin Data Modeler
- Customer information control system CICS
- Data entry softwareHOT
- Datawatch Monarch
- FileMaker Pro
- Google AnalyticsHOT
- HEAT Software GoldMine
- IBM Cognos ImpromptuHOT
- LexisNexis
- Maximizer Software Maximizer Enterprise
- Microsoft AccessHOT
- Microsoft SQL ServerHOT
- MicroStrategyHOT
- NetSuite NetCRM
- Oracle Business Intelligence Enterprise EditionHOT
- Oracle Eloqua
- Oracle softwareHOT
- PostgreSQLHOT
- Qlik Tech QlikViewHOT
- Sage ACT!
- Salesforce softwareHOT
- Salesforce.com Salesforce CRM
- SAP Crystal ReportsHOT
- Savant MobileRanger
- Software on Sailboats Desktop Sales Manager
- Structured query language SQLHOT
- Sugar CRM
- TableauHOT
- Teradata DatabaseHOT
- Vanguard Software Vanguard Sales Manager
- vtiger CRM
- YardiHOT
- Adobe Systems Adobe AcrobatHOT
- Atlassian JIRAHOT
- Dropbox
- Adobe Systems Adobe Creative CloudHOT
- Adobe Systems Adobe PhotoshopHOT
- Apple Final Cut Pro
- Apple Keynote
- Calendar and scheduling software
- Evernote
- FacebookHOT
- Flipgrid
- Google DocsHOT
- Google Slides
- LinkedInHOT
- Microsoft ExcelHOT
- Microsoft FrontPage
- Microsoft OneNote
- Microsoft PowerPointHOT
- Microsoft Publisher
- Microsoft VisioHOT
- Microsoft WordHOT
- Screencastify
- Social media sitesHOT
- YouTubeHOT
- ADP Workforce NowHOT
- ConfluenceHOT
- Google AdWordsHOT
- Google DriveHOT
- HubSpot softwareHOT
- Human resource management software HRMS
- Human resources software
- Inventory management software
- LSA Visual Easy Lean
- Marketo Marketing AutomationHOT
- Microsoft OfficeHOT
- Microsoft ProjectHOT
- Microsoft SharePointHOT
- Oracle Primavera Enterprise Project Portfolio ManagementHOT
- Oracle TaleoHOT
- Personnel scheduling software
- Realization Streamliner
- Slack
- Apple macOSHOT
- Job control language JCL
- Microsoft WindowsHOT
- Oracle SolarisHOT
- Shell scriptHOT
- Autodesk AutoCADHOT
- CNC Mastercam
- Computer aided manufacturing CAM software
- Dynamic Energy Systems MedAct
- IBM SPSS StatisticsHOT
- InnQuest Software roomMaster
- Medical condition coding softwareHOT
- MinitabHOT
- Point of sale POS software
- SASHOT
- Siemens NX for Manufacturing
- StataCorp Stata
- Supervisory control and data acquisition SCADA softwareHOT
- The MathWorks MATLABHOT
- CitrixHOT
- IBM Domino
- Deacom ERPHOT
- Delphi Technology
- Fund accounting software
- Intuit QuickBooksHOT
- Kronos Workforce Payroll
- Kronos Workforce Timekeeper
- Microsoft DynamicsHOT
- Microsoft Dynamics GPHOT
- NetSuite ERPHOT
- Oracle E-Business Suite Financials
- Oracle Fusion ApplicationsHOT
- Oracle HyperionHOT
- Oracle JD Edwards EnterpriseOneHOT
- Oracle PeopleSoftHOT
- Oracle PeopleSoft FinancialsHOT
- Payroll software
- Sage 50 Accounting
- Sage MAS 500
- SAPHOT
- SAP Business ObjectsHOT
- Tax software
- Eko
- Microsoft Internet Explorer
- Mozilla Firefox
- SeaMonkey
- Extensible markup language XMLHOT
- IBM InfoSphere DataStage
- Microsoft Visual BasicHOT
- Microsoft Visual Basic for Applications VBAHOT
- PuppetHOT
- RHOT
- Geographic information system GIS softwareHOT
- GroupMe
- IBM NotesHOT
- Microsoft ExchangeHOT
- Microsoft OutlookHOT
- Mozilla Thunderbird
- IBM Power Systems software
- Splunk EnterpriseHOT
- McAfee
- SymantecHOT
- NagiosHOT
- Veritas NetBackup
Certifications

- Certified Travel Industry Specialist700 13th Street, NW, Suite 575, Washington, DC 20005-5923
- Certified Jail Manager1135 Professional Court, Hagerstown, MD 21740-5853
- WSO - Certified Safety Manager (Construction)106 W. Young Ave., Suite G, Warrensburg, MO 64093
- Court Security Executive1450 Duke Street Alexandria, VA 22314-3490
- Certified Hospitality Facilities Executive800 N. Magnolia Avenue, Suite 1800, Orlando, FL 32803(800) 752-4567
- Certified Graphic Communication Manager1205 W. College Aveneue, Liberty, MO 64068-3733
- Associate Service Executive12603 224th Avenue, P.M.B. #17, Bristol, WI 53104
- Certified Service Executive12603 224th Avenue, P.M.B. #17, Bristol, WI 53104
- SAP Certified Application Professional - Service with SAP EHP1 for SAP CRM 7.03999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Professional - Management Accounting (CO) with SAP ERP 6.0 EHP53999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Professional - Order Fulfillment with SAP ERP 6.0 EhP53999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- Registered Environmental ManagerPO Box 2099, Glenview, IL 60025-6099
- Certified Environmental Systems ManagerPO Box 2099, Glenview, IL 60025-6099
- Certified Professional Property Administrator1102 Pinehurst Rd., Oaktree Center, Dunedin, FL 34698
- Certified Credit Union Executive5710 Mineral Point Road, Madison, WI 53701-0333
- Certified Financial Management Specialist5710 Mineral Point Road, Madison, WI 53701-0333
- Certified Commercial Contracts Manager8260 Greensboro Drive, Suite 200, McLean, Virginia 22102571-382-0082
- Certified in Production and Inventory Management8430 West Bryn Mawr Avenue, Suite 100 Chicago, IL 606311-773-867-1777
- Certified Fellow in Production and Inventory Management8430 West Bryn Mawr Avenue, Suite 100 Chicago, IL 606311-773-867-1777
- Landfill Operations - ManagerPO Box 7219, Silver Spring, MD 20907-7219
- Certified Integrated Solid Waste Management - ManagerPO Box 7219, Silver Spring, MD 20907-7219
- Certified Construction & Demolition Materials - ManagerPO Box 7219, Silver Spring, MD 20907-7219
- Certified Recycling Systems - ManagerPO Box 7219, Silver Spring, MD 20907-7219
- Certified Transfer Station Systems - ManagerPO Box 7219, Silver Spring, MD 20907-7219
- Certified Association Executive1575 I Street, NW, Washington, DC 20005-11682026262803
- Certified Golf Course Superintendent1421 Research Park Drive, Lawrence, KS 66049-38597858412240
- Certified Revenue Cycle Executive11240 Waples Mill Road, Suite 200, Fairfax, VA 22030
- IPC EMS Program Manager3000 Lakeside Drive, 309 S, Bannockburn, IL 60015
- Automobile Technician: Service Consultant101 Blue Seal Drive, S.E., Suite 101, Leesburg, VA 20175703-669-6600
- Certified Performance Technologist1400 Spring Street, Suite 260, Silver Spring, Maryland USA 20910
- Certified Business Professional Executive Level
- Certified Business Professional, Master Executive, Project Management
- Certified Fundraising Executive313 Park Avenue, Suite 400, Falls Church, VA 22046
- Certified Business Manager980 North Michigan Avenue, Suite 1400 Chicago, IL 60611-4501
- Certified e-Business Professional6330 Riverside Plaza Ln NW, Suite 210, Albuquerque, NM 871201.585.240.7397
- CIAC-Certified Strategic LeaderPMB 390; 330 Franklin Road, Suite 135A Brentwood,, TN 37027
- CIAC Certified Operations ManagerPMB 390; 330 Franklin Road, Suite 135A Brentwood,, TN 37027
- CIAC Certified Management ConsultantPMB 390; 330 Franklin Road, Suite 135A Brentwood,, TN 37027
- Certified Mail and Distribution Systems ManagerNational Headquarters PO Box 1145 N. Riverside , IL 60546-1145
- HDI Support Center Director121 South Tejon, Suite 1100, Colorado Springs, CO 80903
- KCS Foundation121 South Tejon, Suite 1100, Colorado Springs, CO 80903
- Certified Manager of Community AssociationsPO Box 25037, Alexandria, VA 22313
- Operations and Performance Management Professional1791 Tullie Circle, N.E. Atlanta, GA 30329404-636-8400
- Certified Design Firm Administrator1844 Ardmore Blvd. Pittsburgh, PA 15221
- EC Council Certified Chief Information Security Officer6330 Riverside Plaza Ln NW, Suite 210, Albuquerque, NM 871201.585.240.7397
- Registered Safety Director106 W. Young Ave., Suite G, Warrensburg, MO 64093
- Certified Professional IACUC Administrator
- Strategic Planning Professional
- Strategic Management Professional
- Project Manager Ebusiness1670-F East Cheyenne Mountain Blvd, Suite 293 Colorado Springs, CO 80906-4002
- Certified Project Risk Manager1670-F East Cheyenne Mountain Blvd, Suite 293 Colorado Springs, CO 80906-4002
- Certified E-Commerce Consultant1670-F East Cheyenne Mountain Blvd, Suite 293 Colorado Springs, CO 80906-4002
- Certified Club Manager1733 King Street Alexandria, VA 22314
- Accredited Cruise Manager910 SE 17th Street, Suite 400 Fort Lauderdale, FL 33316
- Certified Franchise Executive1501 K Street, N.W., Suite 350 Washington, DC 20005
- The Certified Park and Recreation Executive22377 Belmont Ridge road, Ashburn, VA 20148
- Certified Innovation Leader9120 Double Diamond Pkwy, Suite 1996 Reno, NV 895211 (202) 449-8658
- Certified Retail Property Executives1221 Avenue of the Americas, 41st fl. New York, NY 10020-1099
- Executive Certification110 South Regent, Suite 800 Salt Lake City, UT 84111(800) 960-6236
- Master Project Manager1670-F East Cheyenne Mountain Blvd, Suite 293 Colorado Springs, CO 80906-4002
- Certified Leadership Consultant1670-F East Cheyenne Mountain Blvd, Suite 293 Colorado Springs, CO 80906-4002
- IBM Certified Associate BPM Developer - WebSphere Lombardi Edition V7.21133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- SAP Certified Development Associate - SAP Business One Release 9.03999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Associate - Administration and Operations with SAP BW 7.3 and SAP BI 4.03999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- TS: Managing Projects with Microsoft Project 2010One Microsoft Way, Redmond, WA 98052-6399
- IBM Certified Associate - Maximo Asset Management V7.51133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional -- Rational Portfolio Manager1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified BPM Developer - WebSphere Lombardi Edition V7.21133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified BPM Application Developer - Business Process Manager Express or Standard Edition V7.5.1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified BPM Analyst - Blueworks Live; Business Process Manager Express or Standard Edition V7.1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified BPM Program Manager - WebSphere Lombardi Edition V7.21133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Integration Developer - Business Process Manager Advanced V7.51133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional - Business Process Manager Advanced V7.5.11133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Integration Developer - Business Process Manager Advanced V8.01133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified BPM Analyst - Blueworks Live; Business Process Manager Express or Standard Edition V8.1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified BPM Application Developer - Business Process Manager Express or Standard Edition V8.01133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional - Business Process Manager Advanced V7.5.11133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- SAP Certified Technology Associate - Business Process Monitoring for SAP Solution Manager 7.1 SP033999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- Certified DCO ArchitectOne Rogers Street Cambridge, MA 02142-159
- Certified Next-Best-Action ConsultantOne Rogers Street Cambridge, MA 02142-159
- Certified Senior Next-Best-Action ConsultantOne Rogers Street Cambridge, MA 02142-159
- Certified Integration SpecialistOne Rogers Street Cambridge, MA 02142-159
- Certified Reporting SpecialistOne Rogers Street Cambridge, MA 02142-159
- SAP Certified Application Associate - SAP Business One 8.83999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Associate - SAP Business One 9.03999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Development Associate with SAP Business One Release 9.03999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Associate - Business Intelligence with SAP BW 7.3 and SAP BI 4.03999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Associate - Business Intelligence with SAP BW 7.4 & SAP BI 4.13999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Associate- Business Intelligence with SAP NetWeaver 7.03999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Associate - Enterprise Asset Management with SAP ERP 6.0 EhP53999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Associate - Enterprise Asset Management with SAP ERP 6.0 EhP63999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Associate - Quality Management with SAP ERP 6.0 EHP53999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- SAP Certified Application Associate - Production - Planning & Manufacturing with SAP ERP 6.0 EHP43999 West Chester Pike, Newtown Square, PA 19073888-227-1727
- Oracle Insurance Policy Administration Configuration 9 Essentials500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536
- IBM Certified Associate Developer - OpenPages Fundamentals1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Solution Designer - Sterling Order Management V9.21133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional - Sterling Order Management V9.11133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Solution Implementer - Sterling B2B Integrator V5.21133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional -- Rational Portfolio Manager1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Advanced Deployment Professional - IBM Service Management Asset Management V41133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Application Development - TRIRIGA Application Platform V3.2.11133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Infrastructure Deployment Professional - Maximo Asset Management V7.51133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Solution Advisor - Maximo Asset Management Solutions V31133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- Managing Office 365 Identities and RequirementsOne Microsoft Way, Redmond, WA 98052-6399
- Developing Microsoft Azure SolutionsOne Microsoft Way, Redmond, WA 98052-6399
- Oracle Communications Unified Communications Suite 7 Essentials500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536
- Oracle Communications WebRTC Session Controller 7 Implementation Essentials500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536
- Oracle Communications Session Border Controller Implementation Essentials500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536
- Oracle Argus Safety 7 Implementation Essentials500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536
- Oracle Argus Safety Suite 6 Essentials500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536
- IBM Certified Associate - Endpoint Manager V9.01133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional - Maximo Asset Management V7.51133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Associate Application Developer - TRIRIGA Application Platform V3.2.11133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional - Tivoli Netcool/OMNIbus V7.41133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional - Emptoris Contract Management V101133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional - Content Manager OnDemand for MP and zOS V9.01133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Deployment Professional - Content Manager OnDemand for iSeries V9.01133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Implementation Professional - Digital Analytics V91133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- IBM Certified Advanced Developer - Risk Information Governance for InfoSphere1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)
- Certified ManagerJames Madison University, Harrisonburg, VA 22807540-568-3247
- Certified Facility Manager1 E. Greenway Plaza, Ste. 1100, Houston, TX 77046-0194
- Certified Service Manager3608 Pershing Ave, Fort Worth, TX 76107-4527
- Certified Mail Manager1205 W. College Aveneue, Liberty, MO 64068-3733
- Certification in Meetings Management4455 LBJ Freeway, Suite 1200, Dallas, TX 75244-5903
- Certified Collegiate Retailer500 East Lorain Street, Oberlin, OH 44074
- Certified Parking Professional1112 16th Street NW, #300, Washington, DC 20036202-296-4336
- Certified Professional Property Manager1102 Pinehurst Rd., Oaktree Center, Dunedin, FL 34698
- Certified Pool/Spa OperatorPO Box 495, Merrick, NY 115662105251227
- Certified Irrigation Contractor6540 Arlington Boulevard, Falls Church, Virginia, 22042-6638
- Certified Laundry and Linen Manager2161 Lexington Road, Suite 2 Richmond, Kentucky 40475859-624-0177
- Certified Laundry/Linen Manager2161 Lexington Road, Suite 2 Richmond, Kentucky 40475859-624-0177
- Project Manager E-Business1020 Justin Road, Suite 1, Metairie, LA 70001
- Certified Lodging Security Director800 N. Magnolia Avenue, Suite 1800, Orlando, FL 32803(800) 752-4567
- Aquatics Facility Operator22377 Belmont Ridge road, Ashburn, VA 20148
- Certified Revenue Cycle Professional11240 Waples Mill Road, Suite 200, Fairfax, VA 22030
- Certified Hospitality Trainer800 N. Magnolia Avenue, Suite 1800, Orlando, FL 32803(800) 752-4567
- Certified Service Manager5 Depot Street, Greencastle, IN 46135765-653-8262
- Chemical Hygiene Officer927 S. Walter Reed Drive #11, Arlington, VA 22204
- CBP Professional
- GIAC Information Security Fundamentals
- Certified Associate Business Manager980 North Michigan Avenue, Suite 1400 Chicago, IL 60611-4501
- Certified Construction Manager7926 Jones Branch Drive, Suite 800 McLean, VA 22102
- Certified Cost Technician209 Prairie Avenue, Suite 100, Morgantown, WV 26501304-296-8444
- Public Power Customer Service Manager1875 Connecticut Ave. NW, Suite 1200 Washington, DC 20009-5715202-467-2900
- Public Power Manager1875 Connecticut Ave. NW, Suite 1200 Washington, DC 20009-5715202-467-2900
- CompTIA Strata IT Fundamentals Certification1815 S. Meyers Road Suite 300 Oakbrook Terrace, IL 60181-5228
- Certified Equipment Support ProfessionalP.O.Box 136 Glenwood Springs, CO 81602
- Certified Healthcare Billing and Management Executive1540 South Coast Highway, Suite 203 Laguna Beach, CA 92651
- Public Power Governance Certificate Program1875 Connecticut Ave. NW, Suite 1200 Washington, DC 20009-5715202-467-2900
- Energy Efficiency Management Certificate Program1875 Connecticut Ave. NW, Suite 1200 Washington, DC 20009-5715202-467-2900
- Key Account Certificate Program1875 Connecticut Ave. NW, Suite 1200 Washington, DC 20009-5715202-467-2900
Licensing

Related Programs

Clicking on the Degree programs in the list below will take you away from the Careers page.
The School of Accounting enjoys a national reputation for excellence in accounting education and is viewed as a prime recruiting school by accounting employers throughout the mid-Atlantic region. The school offers a Bachelor of Business Administration (B.B.A.) degree and a Master of Science in Accounting (M.S.A.). Most students choose to receive both degrees and thereby satisfy the 150 semester hours of education required in most states to be eligible to sit for the CPA exam.
Several features of the accounting program are distinctive:
- Outstanding employment opportunities.
- A post-graduation CPA exam review course offered on campus.
- Opportunities for internships.
The B.B.A. degree with a major in finance requires a minimum of 120 credit hours of undergraduate course work. Fifty percent of this work, or 60 credit hours, must be taken outside of the College of Business. In counting the 60 credit hours of non-business courses, students may include all hours taken in General Education, up to a total of nine hours in economics (ECON courses must be counted as economics), and three hours of COB 191. Business Analytics I. The remaining hours, to bring the total to 60, must be taken from any department outside the College of Business. Students should carefully select these non-business electives to help them gain additional knowledge and expertise for their careers and personal lives.
Students enrolled at James Madison University who wish to change their major to finance should go to the Student Center in MyMadison to submit a request. Students must be in good academic standing to change their major to finance and, if they have taken any FIN prefix courses at the time of the change request, must meet the prerequisites for the required courses in the finance major.
Students who plan to major in finance and earn a score on the Math Placement Exam sufficient for placement into MATH 235 are strongly encouraged to enroll in MATH 235.
Required major courses provide finance majors with a foundation in financial management, investments and institutions. Electives within the major permit students to obtain an additional emphasis and explore other areas within the field of finance.
The international business major is part of the nationally recognized JMU College of Business. Most business, government, and not-for-profit enterprises operate today in a global environment. Success is more certain for those who are aware of events and cultures outside of their own. The program's goal is to equip students with the ability to work comfortably in multiple areas of the global marketplace through interdisciplinary study. International business majors take specialized courses in all the business disciplines (e.g. international accounting, international marketing) as well as courses in a foreign language.
To ensure success, competency in a second language and thorough exposure to a chosen second culture are graduation requirements. In addition, study abroad or a one semester international internship is required and must be integrated into the student's schedule. The requirements of the major are designed to allow students to choose an optional concentration in finance or marketing, and some international business majors also declare a second major such as foreign language or another business area.
Management skills are broadly applicable and our graduates go on to a wide range of professions in both the public and private sector. The major is also designed to help those thinking of starting their own business or aiding a family business. Finally, many students find the broad business training of the management major a helpful foundation for future graduate study.
As part of the nationally recognized JMU College of Business, the marketing major prepares students to assume professional and leadership roles in the rapidly changing, technically-oriented and competitive world of marketing by helping students develop specialized skills in the management of customer relationships through the creation, communication and delivery of value to customers. The curriculum provides a solid foundation of the knowledge and skills needed to develop effective marketing efforts. The major offers a concentration in Professional Sales and an area of emphasis in Digital Marketing.
Students gain knowledge and experience through general education courses, the College of Business core curriculum, and the marketing major with various combinations of required and elective marketing courses. Marketing faculty and staff work with students in small classes and individually to help them build leadership and team skills. Strong connections are made between in-class study and the business world through experiential course projects, case studies, simulations, independent studies and internships.
Marketing majors conform to the general structure of the B.B.A. degree program. The B.B.A. degree in marketing requires a minimum of 120 credit hours of undergraduate course work.
The major in public administration provides students with a general foundation in the nature of public policy, the public workplace and its political, legal and managerial environments. This major prepares students for professional employment and leadership in government and nonprofit organizations. The program consists of a core of courses offering general knowledge essential for understanding and working in the public arena. This core provides students with an appreciation of the political culture and economic environment of public work, measurement techniques and a basic understanding of the policy process.
Students are offered a choice between two concentration options: public policy or public management.
In the public policy concentration students acquire knowledge of the nature, dynamics, implementation and substance of public policy and its analysis. Courses address:
- Policy processes.
- Techniques for analyzing policy options.
- The dynamics and substance of particular policy issues.
The public management concentration emphasizes management and management-related skills. Courses address:
- The legal environment of public work.
- Organization theories.
- Management theories and applications.
- Management best practices.
In addition, courses in both concentrations heighten students' critical, analytical and communication skills through case studies, exercises and the intensive writing requirement. The public policy concentration requires a senior seminar experience that seeks to bring policy theory and analytical skills to bear on a practical issue of public policy. Public management students must complete the dual capstone requirements of a public management seminar and an internship, requiring an integration of knowledge from both general studies and major studies by focusing students on specific cases and workplace applications.
Because the public administration major develops techniques and skills applicable to varied career paths in public service, students are encouraged to choose a complementary minor with a narrower, substantive focus. The minors recommended for students' consideration include criminal justice, environmental information systems, environmental management, environmental studies, family studies, gerontology, health information systems, nonprofit studies, political communication, substance abuse intervention, telecommunications, urban and regional studies, communication studies, conflict analysis and intervention, sociology, technical and scientific communication, economics, human resource development, computer science, public health and integrated science and technology.
Interested students may apply to participate in the Fifth Year Master of Public Administration degree program, which allows qualified students to earn an M.P.A. degree with one additional year of study. Students should apply for this program in their sophomore year. See the Graduate Catalog for more information.
As part of the nationally recognized JMU College of Business, the economics major fosters an understanding and appreciation of economic forms of explanation and their relationships to other social sciences. The major will provide students with an intellectual foundation for the appreciation and understanding of economic theory and policy that stresses the importance of imaginative thinking, free inquiry and the pursuit of life-long learning. In this way, the program prepares students with the economic literacy necessary to cope with the challenges inherent in a world of accelerating change.
Economics majors are generally educated students, who go on to develop their analytical, investigative and research skills. With this major, students will use their understanding of economics relationships and markets to work for manufacturing firms, financial services firms, consulting firms, the health care industries, government agencies and nonprofit organizations. Economists with strong statistical backgrounds conduct research, analyze data and develop forecasts. Students with a good background in this field are competitive in the job market.
Purpose: This curriculum is designed for individuals who plan to transfer to a four-year college or university to complete a baccalaureate degree program in business administration with a major in accounting, business management, decision science and management, information systems, finance, marketing, etc.
A major in business offers students the opportunity to explore theories and concepts from accounting, business, and economics. Students study in an active learning environment and begin to understand and appreciate the complex nature of business organizations through applied economic theory. A major in business prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as business and law. The major in business requires a common core of courses plus one of three concentrations: Finance, Management, or Marketing. All courses in the core and in each concentration must be completed with a grade of C- or better.
A major in business offers students the opportunity to explore theories and concepts from accounting, business, and economics. Students study in an active learning environment and begin to understand and appreciate the complex nature of business organizations through applied economic theory. A major in business prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as business and law. The major in business requires a common core of courses plus one of three concentrations: Finance, Management, or Marketing. All courses in the core and in each concentration must be completed with a grade of C- or better.
The study of accounting at Randolph-Macon College provides students with the opportunity to become fluent in the language of business within the unique setting of a liberal arts education. Students study accounting in an active learning environment incorporating theories and concepts from the fields of accounting, business, and economics. They learn to understand and appreciate the complex nature of business organizations. A major in accounting prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as accounting, business, taxation, and law. All courses in the major and minor must be completed with a grade of C- or better.
A major in business offers students the opportunity to explore theories and concepts from accounting, business, and economics. Students study in an active learning environment and begin to understand and appreciate the complex nature of business organizations through applied economic theory. A major in business prepares students for a career in all business environments and provides an excellent foundation for graduate studies in such fields as business and law. The major in business requires a common core of courses plus one of three concentrations: Finance, Management, or Marketing. All courses in the core and in each concentration must be completed with a grade of C- or better.
Students with a baccalaureate degree who wish to pursue the Certified Public Accountant (CPA) examination may use specific course work toward fulfillment of accounting educational requirements. Some course work also meets federal government guidelines for those interested in qualifying for positions or promotions in the federal government. Students should consult an accounting instructor to determine the courses that meet the educational requirements.
The Associate of Applied Science (A.A.S.) degree provides students with a strong foundation in accounting and business, along with general education requirements, enabling students to seek entry-level employment in accounting. In addition, the course work prepares students for certification exams.
The certificate programs provide course work that gives students the skills to sit for one or more certification exams administered by the Accreditation Council for Accountancy and Taxation (ACAT).
Students completing the A.A.S. in Management have opportunities to transfer to four-year universities to pursue B.S. degrees in Business Administration, Management, and related areas. See https://www.tcc.edu/programs/transfer/transfer-agreements/ for agreements.
Courses required for the Business Administration degree are available on all four campuses.
Courses required for the Liberal Arts degree are available on all four campuses.
Courses required for the General Studies degree are available on all four campuses.
Graduates of the maritime logistics program may enter or continue employment in the field of logistics management in maritime or traditional business environments.
TCC, in collaboration with industry leaders, offers an internship program that allows students an opportunity for practical experience in the fitness industry.
This program prepares students for Personal Trainer Certifications through organizations such as the American Council on Exercise (ACE) and the American College of Sports Medicine (ACSM).